For this policy:

• Customer: An individual who:
• (a) Has contacted us to inquire about our goods or services, or
• (b) Has entered or may enter into a contract with us for goods or services.
• Personal Data: Information, whether true or not, that can identify a customer:
• (a) From that information alone, or
• (b) From that information combined with other data we possess or are likely to have access to.

Examples of personal data we may collect include:

• Name, NRIC number, contact details (address, email, phone number), nationality, gender, date of birth, marital status, photographs, employment information, and financial details (e.g., credit card or bank account numbers).

We only collect personal data when:

• (a) It is voluntarily provided by you or your authorized representative after being informed of the purposes and giving written consent.
• (b) Collection and use are permitted or required by law.
• We may collect, use, and disclose your personal data for purposes such as:
• Fulfilling obligations related to the provision of requested goods/services.
• Verifying your identity.
• Handling inquiries, feedback, or complaints.
• Managing our relationship with you.
• Processing payments or credit transactions.
• Sending marketing communications (e.g., event invitations, promotions).
• Complying with laws, regulations, or law enforcement requests.
• Any other purposes for which you have provided data.
• Transmitting data to third-party service providers or regulatory authorities as necessary.
  
  Disclosure may be made to:
  
• Third-party service providers engaged to perform functions related to the above purposes.
• Relevant authorities when required for legal or business compliance.

Even after the termination of a contractual relationship, we may continue to use your personal data for a reasonable period as necessary to fulfill contractual or legal obligations.

You may withdraw consent for the collection, use, or disclosure of your personal data by submitting a written request to our Data Protection Officer (contact details below). We will process the request within ten (10) business days and inform you of any consequences of withdrawal, such as our inability to provide certain goods or services.

If you cancel your withdrawal request, please notify us in writing. Withdrawal of consent does not prevent us from collecting or using data where legally permitted.

To access or correct your personal data, submit a written request via email. We may charge a reasonable fee for access requests and will inform you of any fees before processing. We aim to respond within thirty (30) days. If we cannot provide access or make corrections, we will inform you of the reasons (unless exempted by law).

We implement administrative, physical, and technical measures to protect personal data, including:

• Up-to-date antivirus software, encryption, and privacy filters.
• Access controls limiting disclosure to authorized personnel and service providers.

While no method of electronic transmission or storage is completely secure, we continually enhance our information security practices to safeguard your data.

We retain personal data as long as necessary to fulfill the purposes for which it was collected or as required by law. When data retention is no longer necessary, we will securely dispose of or anonymize the data.

We generally do not transfer personal data outside Singapore. If such transfers are necessary, we will obtain your consent and ensure that your data receives comparable protection under the PDPA.

This policy complements any other notices or contractual terms related to data collection and usage. We may revise this policy at any time without prior notice. The latest version will be indicated by the last updated date. Continued use of our services constitutes acknowledgment and acceptance of any changes.

Contact Information For any questions or requests regarding your personal data, please contact our Data Protection Officer:

Data Protection Officer
Email: hello@motherlove.com.sg
Phone: +65 9233 2697

Thank you for trusting Motherlove Singapore with your personal data.